FAQ
Online Orders
Fast and convenient, our website not only enables you to point, click and purchase, but it also allows you to track an order, access your order history. We ask that you review your order carefully prior to submission, as it cannot be modified once submitted.
Order Confirmation
Fast and convenient, our website enables you to point, click and purchase. Our easy-to-use platform allows you to track an order and access your order history. Please review the details of your order carefully before submitting, as it cannot be modified once submitted.
Credit Cards
We accept the following methods of payment: Visa, MasterCard, AMEX, and Discover
Items are charged to your credit card when the order is submitted.
Order Status
If you placed your order through a password-protected online account, you may check the status of your order 24 hours after it has been placed by clicking on your account, signing in, and selecting order history. To check the status of a custom order, email us at shabbyfrenchome25@gmail.com or call 714-864-0155, Monday - Friday from 9 am - 5 pm PST.
Sales Tax
We are required to collect local sales tax in California.
Telephone, Fax & Mail
Your personal information is always safe with us online. However, if you are still not comfortable making a purchase on our website, you may choose to visit our physical location and process your order, you can find a list of our store locations & events here. Please email shabbyfrenchome25@gmail.com for any additional questions.
Shipping Information
Standard shipping times via UPS and USPS is 3-7 business days within the continental United States; International orders may take an additional 14-21 business days.
Return Policy
Orders must be returned within 14 days of receiving them. Unfortunately, we are unable to offer free returns, and your shipping fee will be deducted from your refund. It is the customers responsibility to return the goods in perfect condition and in the original packaging. We reserve the right to reject items returned damaged or not in the original packaging. Please make sure to package the box properly, as well as leave your name, order number and reason for return in the parcel. Once the return has been received, we will process the refund within 3 working days. Please allow 7-10 business days for the refund to reflect on your method of payment.
Additional Questions
Furniture & Oversized Items
Oversized items are available for pick up or chosen delivery method. The delivery method, transit times and fees vary from item to item, please refer to the specific product page for delivery specifics.
Standard delivery hours are between 8 a.m. and 5 p.m., Monday through Friday, excluding holidays. The delivery company will call to schedule your appointment. Rest assured all oversized items will be handled with care, as our delivery fees include the following door-to-door services.
Contact us at shabbyfrenchome25@gmail.com and a representative will be happy to answer any questions related to oversized items.
International Orders
We are able to ship to over 90 different countries. To get an international shipping quote please email shabbyfrenchome25@gmail.com and list your address and the items you are interested in purchasing and we will get back to you within 2-3 business days with shipping information.
International Customers– Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.